Contact Us

We typically respond within 1 business day.

General Support

[email protected]

For account, campaign, and technical queries

Billing & Payments

[email protected]

For wallet, payment, and invoice queries

Legal & Privacy

[email protected]

For privacy, terms, and compliance matters

Support Hours

Monday – Friday

10:00 AM – 6:00 PM IST

Excluding public holidays

Registered Address

Brand Elevate Pvt. Ltd.
Mumbai, Maharashtra
India

Before you email us

To help us resolve your query faster, please include the following in your email:

  • ✓

    Your registered email address

    The email you used to sign up

  • ✓

    Business / tenant name

    Your workspace name on Brand Elevate

  • ✓

    Issue description

    What happened and when (include timestamps)

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    Campaign or payment ID

    If your query is about a specific campaign or payment

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    Screenshots

    Attach any error messages or screenshots if applicable

Response times

General support: within 1 business day

Billing queries: within 3 business days

Legal / privacy: within 7 business days